Service disruption at public enquiry offices
Our public enquiry offices (PEOs) have been experiencing disruption due to IT problems in April and May 2012. These technical issues have affected approximately 1,000 applicants, mostly at our Croydon PEO.
We are working to that ensure a normal service is operating by 18 May.
If you have been affected by the technical problems at one of our PEOs
If you have recently attended a 'premium service' appointment at one of our PEOs and were unable to provide us with your biometric information, we have made provisions for you to give us your biometric information. We will:
- offer extended opening hours across the PEO network;
- offer new appointments, before 18 May at one of our other PEOs; and
- contact all of those affected directly in the next 2 working days to offer you a new appointment.
Booking a 'premium service' appointment
If you would like to book an appointment at one of PEOs for a 'premium service' appointment please see our 'Booking an appointment' page for further information.
Tackling the technical problems
We are developing more robust contingency arrangements to better manage service disruption.
We also intend to review our opening hours and appointment scheduling systems to provide a better service for applicants; and to better manage service disruption.